Privacy policy · Few Denied Reasons

This page is an English translation. If it differs from the Ukrainian version, the Ukrainian text applies.

This page explains what data fewdeniedreasons.com collects, why, and what happens to it. The data controller is the seller whose details are at the end of this page.

What we collect

Orders: first and last name, phone, email, city and Nova Poshta branch, the items and the total.
Newsletter: your email and when you agreed. The subscription only starts once you confirm it from the link in our email.
«Play my city» requests: the city, the country and, if you want, your email.
«Notify me»: your email and the product.
Mistake reports: the text, the page and, if you want, your email.
Technical data: your IP address and browser type end up in the server logs, which we keep to protect the site from abuse.

Why

To fulfil and deliver your order and send the receipt and tracking number. Legal basis: the contract.
To send the newsletter to people who signed up and to answer requests and reports. Legal basis: your consent.
To keep sales records. Legal basis: tax law.

Who we share it with

Nova Poshta: your name, phone and branch, to deliver the parcel.
monobank (JSC Universal Bank): the order number and total, to take payment. You enter your card details on the bank’s page and they never reach us.
Resend, the service that delivers our emails, and the hosting provider. They process data only on our behalf.
YouTube (Google), only on pages with a video: the preview pictures load from YouTube’s image servers, and the player itself (youtube-nocookie.com) only once you press play. Both see your IP address.
Public authorities, when the law requires it.

We don’t sell data and we don’t pass it to ad networks.

Cookies and browser storage

The site uses no analytics and no advertising cookies.
One cookie remembers the site language: the one you picked, or Ukrainian if your first visit came from Ukraine. It holds only «en» or «uk» and is kept for a year.
Your cart, recently viewed products and what you typed at checkout (name, phone, email, city and branch) stay in your browser so you don’t have to type them again. They reach our server only when you place an order. To clear them, delete this site’s data in your browser settings.

How long we keep it

Order data: as long as tax and accounting law requires.
Newsletter email: until you unsubscribe. Every email has an unsubscribe link. After that we keep only the address and the date, so nobody can sign it up again without you. A signup that was never confirmed is deleted after 30 days.
Requests and reports: as long as we need them to reply, and no longer than a year.
Server logs: no longer than 30 days.

Your rights

Under the Law of Ukraine «On Personal Data Protection» you can ask what data we hold about you, have it corrected or deleted, withdraw your consent and object to processing. Write to [email protected] and we will reply within 30 days. If you think your rights have been violated, you can complain to the Ukrainian Parliament Commissioner for Human Rights.

Changes

If this policy changes, the new version will appear on this page with the date it was updated.